Category Archives: HP DesignJet 800ps

Problem Description: Ink System startup failed Corrective Action: Try the following: 1.
Check for a leak in the Printer. If a leak is evident (there is ink on Printer components), replace the Ink Supply Tubes.
2. Perform the Prime Tubes … Continue reading →

Problem Description: Unable to read the Carriage Encoder Sensor. Corrective Action: Try the following:
1. Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.
2. If the … Continue reading →

Problem Description: Carriage-Axis shutdown (Firmware Error). Corrective Action: Try the following:
1. Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. 2.
If the Error Code reappears, … Continue reading →

Problem Description: Carriage-Axis shutdown (during the Carriage Movement test). Corrective Action: If this error code appeared but was NOT caused by a paper jam, then try the following:
1. Too much friction in the Slider Rod. Enter the Printer Information … Continue reading →

Problem Description: Carriage-Axis shutdown. Corrective Action: If this error code appeared but was NOT caused by a paper jam, then try the following: 1.
Too much friction in the Slider Rod. Enter the Printer Informationutility and check the Scan-Axis usage. … Continue reading →

Problem Description: Paper-Axis Encoder error. The Drive Roller Encoder Sensor cannot find the zero position of the Encoder Disk. Corrective Action: Try the following: 1.
Replace the Drive Roller Encoder Sensor.
2. If the Error Code continues, replace the Drive … Continue reading →

Problem Description: Paper-Axis shutdown. Corrective Action: If this error code appeared but was NOT caused by a paper jam, then try the following: 1.
Perform the Paper Advance Test.

Problem Description: Paper-Axis shutdown (during the Paper Advance test). Corrective Action: If this error code appeared but was NOT caused by a paper jam, then try the following:
1. Perform the Paper Advance Test

Problem Description: Firmware Error. Corrective Action: Try the following: 1.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.
2. If the Error Code reappears, check for … Continue reading →

Problem Description: Servo Error. Corrective Action: Try the following: 1.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. 2.
If the Error Code reappears, check for … Continue reading →