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Error Code 93:YZ

Problem Description: Unable to pressurize the Ink Delivery System Corrective Action: Try the following: 1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 2. … Continue reading

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Error Code 87.01

Problem Description: Problem finding the Scan-axis encoder reading Corrective Action: Try the following: 1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 2. Make … Continue reading

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Error Code 87:YZ

Problem Description: Problem with the Carriage Encoder Sensor readings Corrective Action: Try the following: 1. Check that the encoder sensor is correctly connected to the Carriage PCA. 2. Make sure the Encoder Strip is not broken or damaged. If necessary, … Continue reading

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Error Code 86:11

Problem Description: Scan Axis movement requires too much force or energy. Corrective Action: Try the following: 1. Check that the cutter disengages correctly. 2. Lubricate the scan axis. 3. Use Preventive Maintenance Kit 1.

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Error Code 86:01

Problem Description: Possible Paper Jam Corrective Action: Try the following: 1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. Remove any such obstacles. If there is a wrinkled mass of media inside … Continue reading

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Error Code 81:YZ

Intial Checks This error can occur because the printer has been dropped during transportation, causing structural damage. Before continuing with the 81:YZ troubleshooting, first look for structural damage. To identify the structural damage, look for the following three things: ● … Continue reading

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Error Code 79:YZ

Problem Description: Generic firmware error Corrective Action: Try the following: 1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 2. Check that the printer … Continue reading

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Error Code 78.1:YZ

Problem Description: Media settings area missing in media settings file Corrective Action: Try the following: 1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. … Continue reading

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Error Code 78:08

Problem Description: The job received cannot be printed without borders on this paper. Corrective Action: Use a paper that supports borderless printing. Note: This system error code does not require service help. It should be resolved by the customer.

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Error Code 76:YZ

Problem Description: Hard disk drive is full. Corrective Action: Remove any unnecessary files from the hard disk using the Embedded Web Server. If the problem persists, run the Hard Disk Recovery Utility.

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