Error Codes

Error Code 93:YZ

Posted by on July 17, 2013 at 2:03 pm

Problem Description: Unable to pressurize the Ink Delivery System Corrective Action: Try the following: 1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 2. Perform the Ink Delivery System diagnostic test to further troubleshoot the problem. 3. Check that [...]

Error Code 87.01

Posted by on July 17, 2013 at 1:56 pm

Problem Description: Problem finding the Scan-axis encoder reading Corrective Action: Try the following: 1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 2. Make sure that the encoder strip is clean. If the encoder strip is dirty, clean it, [...]

Error Code 87:YZ

Posted by on July 17, 2013 at 1:49 pm

Problem Description: Problem with the Carriage Encoder Sensor readings Corrective Action: Try the following: 1. Check that the encoder sensor is correctly connected to the Carriage PCA. 2. Make sure the Encoder Strip is not broken or damaged. If necessary, replace it. 3. Make sure that the Encoder Strip is clean. If it is dirty, [...]

Error Code 86:11

Posted by on July 17, 2013 at 1:44 pm

Problem Description: Scan Axis movement requires too much force or energy. Corrective Action: Try the following: 1. Check that the cutter disengages correctly. 2. Lubricate the scan axis. 3. Use Preventive Maintenance Kit 1.

Error Code 86:01

Posted by on July 17, 2013 at 1:40 pm

Problem Description: Possible Paper Jam Corrective Action: Try the following: 1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. Remove any such obstacles. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction. [...]

Error Code 81:YZ

Posted by on July 16, 2013 at 5:45 pm

Intial Checks This error can occur because the printer has been dropped during transportation, causing structural damage. Before continuing with the 81:YZ troubleshooting, first look for structural damage. To identify the structural damage, look for the following three things: ● Consistent 81:YZ error codes. ● Platen fingers rubbing on the roller surface, leaving black marks [...]

Error Code 79:YZ

Posted by on July 16, 2013 at 5:40 pm

Problem Description: Generic firmware error Corrective Action: Try the following: 1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Note: [...]

Error Code 78.1:YZ

Posted by on July 16, 2013 at 5:34 pm

Problem Description: Media settings area missing in media settings file Corrective Action: Try the following: 1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 2. Check that the printer has the latest firmware version. If not, update the firmware [...]

Error Code 78:08

Posted by on July 16, 2013 at 5:31 pm

Problem Description: The job received cannot be printed without borders on this paper. Corrective Action: Use a paper that supports borderless printing. Note: This system error code does not require service help. It should be resolved by the customer.

Error Code 76:YZ

Posted by on July 16, 2013 at 5:27 pm

Problem Description: Hard disk drive is full. Corrective Action: Remove any unnecessary files from the hard disk using the Embedded Web Server. If the problem persists, run the Hard Disk Recovery Utility.