Problem Description:
Failure moving the Primer Motor of the Service Station
Corrective Action:
Try the following:
1. Remove the Right Cover and make sure the cables from the Main PCA to the Service Station are connected and are not damaged.
2. Perform the Primer Motor diagnostic test (listed under the service station diagnostic test) to troubleshoot the problem further.
3. Replace the Service Station.
Problem Description:
Failure moving Service Station
Corrective Action:
Try the following:
1. Switch the power off from the back of the printer and disconnect the power cord. Check the Primer Tubes. Reconnect the power cord and power on the printer.
2. Make sure that the Service Station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the Service Station.
3. If the carriage has stopped over the service station, on the right side of the printer, check that the cutter is not activated. The cutter may be blocking the carriage over the service station, preventing the service station from performing the movement correctly. The cutter is on the left side of the carriage.
4. Perform the Service Station diagnostic test to troubleshoot the problem further.
5. Replace the Service Station.
Problem Description:
Trailing Cable does not seem to be detected
Corrective Action:
Try the following:
1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.
2. Check that the Trailing Cable is not damaged; replace it if necessary. Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA.
3. Replace the Carriage PCA.
4. Replace the Main PCA.
Problem Description:
Failure reading/writing NVM in Hard disk
Corrective Action:
Try the following:
1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.
2. Replace the Hard Disk.
Problem Description:
Battery of Real Time Clock ran down
Corrective Action:
Replace the battery.
Problem Description:
Problem with Power Supply Unit
Corrective Action:
Try the following:
1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.
2. Perform the Electronics Module Test Diagnostic to troubleshoot the problem further.
3. Replace the Power Supply Unit (PSU).
Problem Description:
Problem with the Carriage PCA
Corrective Action:
Try the following:
1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.
2. Check that the Trailing Cable is not damaged. Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA.
3. Replace the Carriage PCA.
4. Replace the Trailing Cable and Carriage PCA Covers.
5. Replace the Main PCA.
Problem Description:
Failure communicating with an Ink Supply.
Corrective Action:
Try the following:
1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.
2. Perform the Ink Delivery System diagnostic test.
– If the test finds that the ink supply is defective, replace it.
– If the test does not find any errors, remove all the ink supplies from the ISS and reboot the printer.
3. Install the ink cartridges with the printer booted in normal mode. Use the replacement option available from the Front Panel and install the cartridges one by one. If an error appears after installing a supply, the last supply you installed is defective. Replace it.
4. Check that the cables between the Left Ink Supply Station and Main PCA are not damaged and are correctly connected.
5. Replace the Left Ink Supply Station.
6. Replace the Main PCA.
Problem Description:
Error in the Main PCA
Corrective Action:
Try the following:
1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.
2. Replace the Main PCA. See Electronics Module Main PCA and PSU.
3. Replace the Formatter.
Problem Description:
Communication with Main PCA failed
Corrective Action:
Try the following:
1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.
2. Remove the Formatter and reinsert it again. Ensure that it connects properly in the Main PCA connector.
◦ Replace the Main PCA.
◦ Replace the Formatter.
