HP DesignJet Plotter Repair (800) 643-2664

Electrical fault or current limit in Media-Axis Motor

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.

3. Perform the Paper Drive diagnostic test to troubleshoot the problem further.

4. Perform the Rewinder diagnostic test to troubleshoot the problem further.

5. Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA.

6. Replace the Media Advance Drive.

7. Replace the Main PCA.

Roll 2 switch failed (standby or resume). Roll 2 has been unloaded.

Corrective Action:

There is no corrective action. This system warning code only notifies the user that the roll has been unloaded because an unexpected error occurred with Roll 2 in standby or resume operation.

Roll 1 switch failed (standby or resume). Roll 1 has been unloaded.

Corrective Action:

There is no corrective action. This system warning code only notifies the user that the roll has been unloaded because an unexpected error occurred with Roll 1 in standby or resume operation.

Ink supply error found during IDS diagnostic test. In the front panel message you will see letters representing the names of the colors of the faulty supplies.

Corrective Action:

Try the following:

1. Reseat the faulty ink supply and repeat the Ink Delivery System diagnostic test.

2. If the problem persists, replace the faulty ink supply and repeat the Ink Delivery System diagnostic test.

3. If the problem persists, replace the Left Ink Supply Station.

Ink Setup failure

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Insert the new purgers, reconnect the power cord and power on the printer.

2. Perform the Ink Delivery System diagnostic test in order to check that the bongos (pushers) go up and down to pressurize ink in the tubes and the Out of Ink sensors work properly.

3. Try purging the Ink Supply Tubes again once the printer has been restarted.

4. If the diagnostic test does not find any problem, install new cartridges in the printer and try purging the Ink Supply Tubes again. It could be that one of the cartridges is defective.

5. If the problem persists, replace the Ink Supply Tubes. You must bring purgers and ink cartridges.

Left Ink Supply Station error, module 1

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Check that the cables between the Left Ink Supply Station and Main PCA are not damaged and are correctly connected.

3. Perform the Ink Delivery System diagnostic test to troubleshoot the problem further.

4. Replace the Left Ink Supply Station.

5. Replace the Main PCA.

Left Ink Supply Station error, module 0.

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Check that the cables between the Left Ink Supply Station and Main PCA the are not damaged and are correctly connected.

3. Perform the Ink Delivery System diagnostic test to troubleshoot the problem further.

4. Replace the Left Ink Supply Station.

5. Replace the Main PCA.

Failure testing the length of the Service Station path

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Check the Primer Tubes. Reconnect the power cord and power on the printer.

2. Make sure that the Service Station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the Service Station.

3. If the carriage has stopped over the service station, on the right side of the printer, check that the cutter is not activated. It may happen that the cutter is blocking the carriage over the service station, preventing the service station from performing the movement correctly. The cutter is on the left side of the carriage.

4. Perform the Service Station diagnostic test to troubleshoot the problem further.

5. Replace the Service Station.