Problem Description:
Error uploading media profile update file.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
2. Make sure the connection between the computer and the printer is functioning properly.
3. Try to upload the media profile update file again.
Problem Description:
Error uploading firmware update file.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
2. Make sure the connection between the computer and the printer is functioning properly.
3. Try to update the Firmware again.
Problem Description:
Servo Error.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
3. Perform the Scan Axis Test to troubleshoot the problem further.
4. If the System Error continues, perform the Media Drive diagnostic test to troubleshoot the problem further.
Problem Description:
Generic Firmware error.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Problem Description:
Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together.
Corrective Action:
Try the following:
1. Perform the “Error 71:19 Recovery” Service Utility.
Warning:
You MUST NEVER replace both the Formatter and the PrintMech PCA at the same time. If both parts need to be replaced, you MUST first replace one part and then power ON the Printer until it completely initializes. Then you can power OFF the Printer and replace the other part.
Problem Description:
Out of memory failure.
Corrective Action:
Try the following:
1. It is recommended that you remove any unnecessary files from the Hard Disk Drive of the Formatter using the Web Server.
Problem Description:
Loss of engine counters tracking.
Corrective Action:
Try the following:
1. Reboot the printer. The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer.
Problem Description:
Input/Output problem through a Firewire Port.
Corrective Action:
Try the following:
1. Check that the firewire cable is correctly connected to the Printer.
2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
3. If the System Error continues, replace the Main PCA.
Problem Description:
Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
Corrective Action:
Try the following:
1. Resend the file to be printed on the current paper type.
2. Change the paper type to the type that was loaded when the file was originally sent.
Problem Description:
Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
2. Check that the unknown port cable is correctly connected to the Printer.
3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
4. If the System Error continues, replace the Formatter.
5. If the System Error continues, replace the Main PCA.
