HP DesignJet Plotter Repair (800) 643-2664

Input/Output problem through the USB Port.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the USB cable is correctly connected to the Printer.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

4. If the System Error continues, replace the Formatter.

5. If the System Error continues, replace the Main PCA.

Input/Output problem through the Network Card.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Network cable is correctly connected to the Formatter.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

4. If the System Error continues, replace the Formatter.

5. If the System Error continues, replace the Main PCA.

PC Interface

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Get the latest version of the firmware.

The file format is incorrect and the Printer cannot process the job.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check the graphic language setting of the Printer (Refer to the User’s Guide).

3. Resend the file to the printer.

4. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

5. The PostScript™ fonts are missing. Upgrading the Firmware will re-install the fonts.

6. The file cannot be printed because it is password protected. Resend the file without password protection.

The Line Sensor of the printer is not functioning correctly. Either the Line Sensor shutter has failed to open, there is a failure to communicate with the Line Sensor, the Line Sensor is not calibrated correctly, or the firmware is not compatible with the Line Sensor.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the power cord. Reconnect the power cord and power On the Printer.

2. Perform the Line Sensor calibration.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

4. Perform the Carriage Test to troubleshoot the problem further.

5. If the System Error continues, replace the Line Sensor.

Drive roller analog encoder sensor fail or calibration failed.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Media Path Test to troubleshoot the problem further.

3. Replace the Encoder Disk and Encoder Sensor.

4. If the System Error continues, replace the Main PCA.

Problem with the Line Sensor. The printer has detected a failure to access Line Sensor EEPROM).

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Carriage Test to troubleshoot the problem further.

3. Check the Line Sensor connections to the Carriage PCA.

4. Replace the Line Sensor.

5. If the System Error continues, replace the Carriage PCA.

The printer has detected a problem with the Drop Detector.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Drop Detector cable is not damaged and is correctly connected to the PrintMech PCA.

3. Check that the Service Station cable is not damaged and is correctly connected to the PrintMech PCA.

4. Replace the Drop Detector.

5. Reset the Calibration Flag of the Drop Detector.

6. If the System Error continues, replace the PrintMech PCA.

7. If the System Error continues, replace the Formatter.

Window Sensor failure.

Corrective Action:

Try the following:

1. Check that the Window Position Sensor cable is not damaged and is correctly connected to the PrintMech PCA.

2. Perform the Sensors Test to troubleshoot the problem further.

3. Replace the Window Position Sensor.

PPS system failure.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Pen to Paper Space (PPS) Solenoid cable is not damaged and is correctly connected to the PrintMech PCA.

3. Perform the Scan Axis PSS diagnostic test to troubleshoot the problem further.

4. Replace the Pen to Paper Space (PPS) Solenoid.

5. If the System Error continues, replace the PrintMech PCA.