HP DesignJet Plotter Repair (800) 643-2664

This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely to appear again). Even if the error appears again, there is nothing wrong with the Printer.

Corrective Action:

Try the following:

1.
Recommend to the customer to print via the Network Card because the transmission time via the Parallel Port is very slow.

2. If the customer insists on printing via the Parallel Port, ask them to check the Parallel Port settings on the PC (that was used when the error occurred). The Parallel Port setting in the PC BIOS should be in the ECP mode. This configuration should decrease the frequency of the error.

This is an error related to an internal crash involving media profiles and memory.

Corrective Action:

Try the following:

1.
This error is sporadic and very rare; just switching the Printer OFF and ON again will cause it to disappear.

2.
If the customer has this problem frequently, recommend upgrading the firmware revision to A.02.xx in order to lower the frequency of the error.

Note:

This problem is solved in any A.02.xx firmware release.

This is an error related to an internal crash involving media profiles and memory.

Corrective Action:

Try the following:

1.
This error is sporadic and very rare; just switching the Printer OFF and ON again will cause it to disappear.

2.
If the customer has this problem frequently, recommend upgrading the firmware revision to A.02.xx in order to lower the frequency of the error.

Note:

This problem is solved in any A.02.xx firmware release.

A Firmware Error has occurred.

Corrective Action:

Try the following:

1.
Power-cycle the Printer and to check whether it still fails.

2. If it still fails, upgrade to the latest Firmware revision (as the newer revisions are more stable and solve many of the problems) and check whether it still fails.

3. If it still fails, report the error to the division. In this case, it is important to report the firmware revision the printer is using, the complete error number, which software application the customer is using (name, version, etc.) and as much information as possible about when it occurred.

After cutting the media, the Printer cannot deactivate the Cutter.

Corrective Action:

Try the following:

1. Check the Cutter and the Carriage Assembly to make sure that they are installed correctly.

This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer.

Corrective Action:

Re-boot the Printer and the error code should not appear again.

This error usually appears at the beginning of Printhead Alignment due to a firmware bug.

Corrective Action:

If the error appears frequently, upgrade to firmware release A.02.xx.

Insufficient Memory to Initialize HPGL2/RTL.

Corrective Action:

The minimum memory required is 96 Mbytes so verify memory installed on the printer using the Statistics menu (refer to the User’s Guide).

No Media Profiles Available.

Corrective Action:

If you upgrade the firmware while media is loaded, you will get the system error “0d0000 033f019C”. In this case, press Enter and you will get the message “no media profiles available”. The solution is to unload the media and switch the Printer ON and OFF again.

Note:

This problem only appears when you try to upgrade from Non-UV ink firmware to UV ink firmware while the media is loaded.

No Media Profiles Available.

Corrective Action:

Download a media profile for the ink type being used.