Category Archives: HP DesignJet 5000

Problem Description: This is an error that is related to the Hard Disk Drive, either the connections are bad or that the Hard Disk Drive or the Main PCA are defective. Corrective Action: Try the following: 1.
Unplug the Printer, … Continue reading →

Problem Description: This is an error related to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive or the Main PCA are defective. Corrective Action: Try the following:
1. Unplug the Printer, remove the HDD … Continue reading →

Problem Description: After cutting the media, the Printer cannot deactivate the Cutter. Corrective Action: Try the following: 1.
Check the Cutter and the Carriage Assembly to make sure that they are installed correctly.

Problem Description: This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely to appear again). Even if the error appears again, there is nothing wrong with the … Continue reading →

Problem Description: This is an error related to an internal crash involving media profiles and memory. Corrective Action: Try the following:
1. This error is sporadic and very rare; just switching the Printer OFF and ON again will cause it … Continue reading →

Problem Description: This is an error related to an internal crash involving media profiles and memory. Corrective Action: Try the following: 1.
This error is sporadic and very rare; just switching the Printer OFF and ON again will cause it … Continue reading →

Problem Description: A Firmware Error has occurred. Corrective Action: Try the following: 1.
Power-cycle the Printer and to check whether it still fails.
2. If it still fails, upgrade to the latest Firmware revision (as the newer revisions are more … Continue reading →

Problem Description: After cutting the media, the Printer cannot deactivate the Cutter. Corrective Action: Try the following: 1.
Check the Cutter and the Carriage Assembly to make sure that they are installed correctly.

Problem Description: This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer. Corrective Action: Re-boot the Printer … Continue reading →

Problem Description: This error usually appears at the beginning of Printhead Alignment due to a firmware bug. Corrective Action: If the error appears frequently, upgrade to firmware release A.02.xx.