Category Archives: HP DesignJet 5500uv

Problem Description: This error code only appears if the Main PCA was replaced without removing the media from the Printer, because the firmware tries to find the last media information in the EEROM. Since the information cannot be found, this … Continue reading →

Problem Description: At power-up, the Printer thinks it is smaller than 42 inches. Corrective Action: Try the following: 1.
Check that there are no obstacles in the Scan-Axis which stops the Carriage from reaching the end-stops on both sides.
2. … Continue reading →

Problem Description: At power-up, the Printer thinks it is smaller than 42 inches. Corrective Action: Try the following: 1.
Check that there are no obstacles in the Scan-Axis which stops the Carriage from reaching the end-stops on both sides.
2. … Continue reading →

Problem Description: There is a problem with the I/O Card (happens during power-up). Corrective Action: Try the following:
1. Disconnect the Network Cable and check if the error still appears during power-up.
2. If the error does not appear again, … Continue reading →

Problem Description: This error usually appears at the beginning of Printhead Alignment due to a firmware bug. Corrective Action: If the error appears frequently, upgrade to firmware release A.02.xx. Note: This problem is solved in any A.02.xx firmware release.

Problem Description: All ffff ffff errors are general firmware errors. This does not mean that the firmware has failed, but that the firmware (as a piece of software) has experienced an internal crash and before doing anything incorrectly it displays … Continue reading →