Category Archives: HP DesignJet 5500uv

Problem Description: Error in Paper-axis Motor Encoder Corrective Action: Try the following: 1.
Check that the Paper-Axis Motor cable is NOT broken or damaged.
2. Check that the Paper-Axis Motor cable is correctly connected.
3. Replace the Paper-Axis Motor.
4. … Continue reading →

Problem Description: Error in Service Station-axis Encoder quadrature. Corrective Action: Try the following: 1.
Check that the Service Station Encoder-Cable is NOT broken or damaged.
2. Check that the Service Station Encoder-Cable is correctly connected.
3. Replace the Service Station. … Continue reading →

Problem Description: Error in Scan-axis Encoder quadrature. Corrective Action: Try the following: 1.
Check that the Encoder Strip is NOT broken or damaged.
2. Replace the Encoder Strip.
3. Replace the Carriage Assembly.
4. If the Error Code continues, replace … Continue reading →

Problem Description: Error in Paper-axis Encoder quadrature. Corrective Action: Try the following: 1.
Check that the Paper-Axis Motor cable is NOT broken or damaged.
2. Check that the Paper-Axis Motor cable is correctly connected.
3. Replace the Paper-Axis Motor. 4.
… Continue reading →

Problem Description: This error code appears when the power supply detects a low spike (e.g. due to a temporary loss of tension). There is nothing wrong with the Printer Corrective Action: Re-boot the Printer and the error code should not … Continue reading →

Problem Description: EEROM Test failure. Corrective Action: 1.
Replace the Main PCA. Note: After replacing the Main PCA, make sure you perform the Backup EEROM, making sure that you select “Main PCA” when prompted.

Problem Description: The Main PCA cannot communicate with the Carriage. Corrective Action: Try the following: 1.
Check the Trailing Cable is connected correctly.
2. Replace the Trailing Cable.
3. Replace the Carriage Assembly.

Problem Description: This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer. Corrective Action: Re-boot the Printer … Continue reading →

Problem Description: This firmware error code is related to the detection of the Printhead cleaners by the line sensor. It always happens during initialization, while checking the Printhead Cleaners. In most case, it is a problem of incorrectly inserted Printhead … Continue reading →

Problem Description: If the Window is opened during the cutting operation, the Printer hangs and the Carriage suddenly stops. Also, if you press any key on the front panel this error code (ffff ffff 03450097) may be displayed. Corrective Action: … Continue reading →