Problem Description:
Drive roller analog encoder homing (also known as “zero search”) failed.
Corrective Action:
Try the following:
1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.
2. Perform the Media Path Test to troubleshoot the problem further.
3. Replace the Encoder Disk and Encoder Sensor.
4. Replace the Main PCA.
