HP DesignJet Plotter Repair (800) 643-2664

Electrical fault or current limit in Media-Axis Motor.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.

3. Perform the Paper Drive diagnostic test to troubleshoot the problem further.

4. If the printer has a 44 inch scan axis (and a Rewinder), perform the Rewinder diagnostic test to troubleshoot the problem further.

5. Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA.

6. Replace the Media Advance Drive.

7. If the System Error continues, replace the Main PCA.

Electrical fault or current limit in Media-Axis Motor.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.

3. Perform the Paper Drive diagnostic test to troubleshoot the problem further

4. If the printer has a 44 inch scan axis (and a Rewinder), perform the Rewinder diagnostic test to troubleshoot the problem further.

5. Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA.

6. Replace the Media Advance Drive.

7. If the System Error continues, replace the Main PCA.

An error has been detected with the Media Output Tray.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check the Media Output Assembly for blockage or any other obvious problems.

3. Replace the Media Output Assembly.

An error has been detected with the cutter.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check the Cutter Assembly for blockage or any other obvious problems.

3. Replace the Cutter Assembly.

An error has occurred in Printhead detection.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Remove the Printheads from the Carriage Assembly and reinsert them.

3. Replace the Printheads.

4. Replace the Carriage Cover (Flex Circuit).

5. Replace the Carriage PCA.

6. Replace the Formatter.

An error has occurred in Printhead detection.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Remove the Printheads from the Carriage Assembly and reinsert them.

3. Replace the Printheads.

4. Replace the Carriage Cover (Flex Circuit).

5. Replace the Carriage PCA.

6. Replace the Formatter.

Order of Ink Supplies incorrect.

Corrective Action:

Try the following:

1. Remove the Ink Supply Cartridges and check that they are the correct ones for this printer and are in the proper order.

2. Check that the Printer has the latest firmware. If not, update the firmware to the latest version.

Ink Setup failure( Ink Delivery System (IDS) Tubes purge failed).

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Try purging the Ink Supply Tubes again once the Printer has been restarted.

3 Install new Cartridges in the printer and try purging the Ink Supply Tubes again.

ISS Left BPS1 error.(Supplies 3, 4, 5).

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the cables between the Left Ink Supply Station and Main PCA the are not damaged and are correctly connected.

3. Perform the Ink Delivery System diagnostic test to troubleshoot the problem further.

4. If the System Error continues, replace the Left Ink Supply Station.

5. If the System Error continues, replace the Main PCA.

6. If the System Error continues, replace the Formatter.

ISS Left BPS0 error.(Supplies 0, 1, 2).
Corrective Action:

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the cables between the Left Ink Supply Station and Main PCA the are not damaged and are correctly connected.

3. Perform the Ink Delivery System diagnostic test to troubleshoot the problem further.

4. If the System Error continues, replace the Left Ink Supply Station.

5. If the System Error continues, replace the Main PCA.

6. If the System Error continues, replace the Formatter.