HP DesignJet Plotter Repair (800) 643-2664

Loss of engine counters tracking

Corrective Action:

The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer.

Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Check that the unknown port cable is correctly connected to the printer.

3. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

4. Replace the Formatter.

5. Replace the Main PCA.

Printer does not recognize the USB HDD accessory connected.

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer. Connect the USB HDD accessory, check the USB cable is properly connected and power on the printer. If the USB HDD accessory is not available (has been lost or broken), proceed with step 2.

2. If the problem persists, power off from the back of the printer. Power on the printer again while pressing the keys Menu, OK and Cancel keys simultaneously until the front panel asks “Printer configured to use External Hard Disk. Do you want to revert the printer to Internal Hard Disk?”. Confirm by pressing OK (twice). Remove the USB HDD accessory (if connected). The printer will restart.

3. After the printer reaches the Ready state, try connecting any other USB device (known to work properly) to the printer port where the hard disk accessory should be connected.

◦ If a message appears on the Front Panel reacting to the USB device just connected (such as “Please remove USB device” or “Press OK to…”), press Cancel and remove the USB Device. This means the HDD Accessory is faulty and should be replaced.

◦ If nothing appears on the Front Panel reacting to the USB device just connected, the Formatter is faulty and should be replaced.

Input/Output problem through the USB Port

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Check that the USB cable is correctly connected to the printer.

3. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

4. Replace the Formatter.

Input/Output problem through the network interface of the Formatter

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Check that the Network cable is correctly connected to the Formatter.

3. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

4. Replace the Formatter.

The file cannot be printed because it is password-protected.

Corrective Action:

Resend the file without password protection.

The PostScript fonts seem to be missing.

Corrective Action:

Perform a firmware upgrade to re-install the fonts.

The file format is incorrect or not supported for the current printer configuration and the printer cannot process the job.

Corrective Action:

Try the following:

1. Check whether the printer supports the file format (formats such as PS, PDF, TIFF and JPEG are supported by PostScript printers only).

2. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

3. Check the graphic language setting of the printer (refer to the User’s Guide).

4. Resend the file to the printer.

5. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

Initialization error

Corrective Action:

Contact HP.

Initialization error

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord.

2. Check that the printer is properly connected in all other respects.

3. Reconnect the power cord and power on the printer.

4. If the error persists, contact HP.