HP DesignJet Plotter Repair (800) 643-2664

An unsupported or reused part has been installed.

Corrective Action:

Install only new parts recommended by HP for this printer.

Two electrical parts have been replaced at the same time.

Corrective Action:

Replace one part at a time, and restart the printer before replacing another.

Drive roller analog encoder homing (also known as “zero search”) failed.

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Perform the Media Path Test to troubleshoot the problem further.

3. Replace the Encoder Disk and Encoder Sensor.

4. Replace the Main PCA.

Problem with the Line Sensor. The printer has detected a failure to access the Line Sensor EEPROM.

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Perform the Carriage Test to troubleshoot the problem further.

3. Check the Line Sensor connections to the Carriage PCA.

4. Replace the Line Sensor.

5. Replace the Carriage PCA.

The printer has detected a failure in the Drop Detector.

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Check that the Drop Detector cable is not damaged and is correctly connected to the Main PCA.

3. Replace the Drop Detector.

4. Replace the Main PCA.

Window Sensor failure

Corrective Action:

Try the following:

1. Check that the Window Position Sensor cable is not damaged and is correctly connected to the Main PCA.

2. Perform the Sensors Test to troubleshoot the problem further.

3. Replace the Window Position Sensor.

PPS system failure

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Check that the Pen to Paper Space (PPS) Solenoid cable is not damaged and is correctly connected to the Main PCA.

3. Perform the Scan Axis PRS diagnostic test to troubleshoot the problem further.

4. Replace the Pen to Paper Space (PPS) Solenoid.

5. Replace the Main PCA.

Starwheels motor error

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction.

3. Check that the Starwheel Assembly cable is not damaged and is correctly connected to the Main PCA.

4. Perform the Scan Axis Starwheel diagnostic test to troubleshoot the problem further.

5. Replace the Starwheel Motor.

6. Replace the Main PCA.

An error with the Rewinder 1 System (Upper Rewinder) has been detected.

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Remove the paper from Roll 1. Reconnect the power cord and power on the printer.

2. Check that the Rewinder 1 cable is not damaged and is correctly connected to the Main PCA.

3. Check that the Upper Right Roll Support is correctly attached to and aligned with the Right Cover.

4. Perform the Rewinder diagnostic test to troubleshoot the problem further.

5. Replace the Upper Right Roll Support.

Electrical problem (fault, current limit, overheating) in Scan-Axis Motor

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. Remove any obstacle to let the carriage move freely along the whole scan axis. If there is a wrinkled mass of media inside the paper path, raise the pinch wheels (using the media lever) and clear the obstruction.

3. Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the Main PCA.

4. Replace the Scan-Axis Motor.

5. Replace the Main PCA.