Error Code 75.22:YZ


Problem Description:

The spittoons (Left Spittoon, Service Station) are full.

Corrective Action:

Use Preventive Maintenance Kit #2 to replace the Left Spittoon and Service Station.

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Error Code 75.21:YZ


Problem Description:

The spittoons (Left Spittoon, Service Station) have reached 80% capacity.

Corrective Action:

Use Preventive Maintenance Kit #2 to replace the Left Spittoon and Service Station.

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Error Code 74.1:YZ


Problem Description:

Error uploading media profile update file

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Make sure the connection between the computer and the printer is functioning properly.

3. Try to upload the media profile update file again.

4. Make sure the version of the media profile update file is compatible with the firmware version the printer is using. You can check this on the same Web page where you downloaded the media profile update.

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Error Code 74:YZ


Problem Description:

Error uploading firmware update file

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Make sure the connection between the computer and the printer is functioning properly.

3. Try to update the firmware again.

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Error Code 72.02:YZ


Problem Description:

A service calibration should be performed.

Corrective Action:

To find out which service calibration to perform, print the calibration status. At the front panel, select the Internal Prints icon, then Service information > Print calibration status. Perform whichever calibration is needed.

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Error Code 71:04


Problem Description:

Out of memory.

The total memory available in the printer depends on its configuration. It is reported as HP-GL/2 memory or PS/PDF memory. If the amount of memory that the printer needs to process the file is more than the amount available, the printer will display this system warning. The amount of memory required for processing the file is known as the ‘Display list memory’:

● The display list memory should not be confused with the file size of the print job. The size of the display list memory depends on several variables such as the resolution, file size and file content.

● The display list memory is not visible to the user.

● There have been a few cases in which a print job with a relatively small file size has triggered an out-of-memory message. Such print jobs typically have a large number of objects in them or have complex objects such as raster images with gradients or objects with multiple layers.

Corrective Action:

Try the following:

1. Upgrade the firmware to the latest version available.

2. Decrease the print resolution to 300 dpi.

Note:

If the customer does not accept the print quality after reducing the resolution or using Econofast print mode, proceed to the workaround in step 3.

◦ The resolution required by the printer to process the file is set by the print mode selected (Best, Normal, Fast). There is a setting available that enables you to decrease the resolution for each print mode to 300 dpi. If this setting is used, the rendering resolution will be reduced, but the output (printing) resolution will remain the default of the selected print mode. There could be an impact on Image Quality because of the reduction in the rendering resolution; this will be especially noticeable in circles and lines with very low inclination.

3. Use the ‘Econofast’ print mode. The rendering resolution will be set by default to 300 dpi. In the Paper/Quality tab of the printer properties window, select Custom options and press the Settings button. In the Custom Print Quality Options window, check the Economode box.

Note:

If the Out of Memory message still persists, proceed to the next workaround.

4. Out of Memory issues can always be solved if the processing of the job can be performed before reaching the printer. This can be done by selecting ‘Send Job as Bitmap’. The main processing of the print job will then be performed by the computer.This form of printing is recommended when the print job contains raster images, and mixed plots with raster images and lines, because the process of turning a print job made of raster images to vector images leads to a significant increase in the display list memory.

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Error Code 71:03


Problem Description:

Out of memory

Corrective Action:

Restart the printer.

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Error Code 68:YZ


Problem Description:

Loss of engine counters tracking

Corrective Action:

The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer.

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Error Code 65:YZ


Problem Description:

Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Check that the unknown port cable is correctly connected to the printer.

3. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

4. Replace the Formatter.

5. Replace the Main PCA.

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Error Code 64.1:YZ


Problem Description:

Printer does not recognize the USB HDD accessory connected.

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer. Connect the USB HDD accessory, check the USB cable is properly connected and power on the printer. If the USB HDD accessory is not available (has been lost or broken), proceed with step 2.

2. If the problem persists, power off from the back of the printer. Power on the printer again while pressing the keys Menu, OK and Cancel keys simultaneously until the front panel asks “Printer configured to use External Hard Disk. Do you want to revert the printer to Internal Hard Disk?”. Confirm by pressing OK (twice). Remove the USB HDD accessory (if connected). The printer will restart.

3. After the printer reaches the Ready state, try connecting any other USB device (known to work properly) to the printer port where the hard disk accessory should be connected.

◦ If a message appears on the Front Panel reacting to the USB device just connected (such as “Please remove USB device” or “Press OK to…”), press Cancel and remove the USB Device. This means the HDD Accessory is faulty and should be replaced.

◦ If nothing appears on the Front Panel reacting to the USB device just connected, the Formatter is faulty and should be replaced.

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