Error Code 64:YZ


Problem Description:

Input/Output problem through the USB Port

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Check that the USB cable is correctly connected to the printer.

3. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

4. Replace the Formatter.

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Error Code 63:YZ


Problem Description:

Input/Output problem through the network interface of the Formatter

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Check that the Network cable is correctly connected to the Formatter.

3. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

4. Replace the Formatter.

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Error Code 61:08.1


Problem Description:

The file cannot be printed because it is password-protected.

Corrective Action:

Resend the file without password protection.

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Error Code 61:04.1


Problem Description:

The PostScript fonts seem to be missing.

Corrective Action:

Perform a firmware upgrade to re-install the fonts.

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Error Code 61:YZ


Problem Description:

The file format is incorrect or not supported for the current printer configuration and the printer cannot process the job.

Corrective Action:

Try the following:

1. Check whether the printer supports the file format (formats such as PS, PDF, TIFF and JPEG are supported by PostScript printers only).

2. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

3. Check the graphic language setting of the printer (refer to the User’s Guide).

4. Resend the file to the printer.

5. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

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Error Code 60.2:YZ


Problem Description:

Initialization error

Corrective Action:

Contact HP.

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Error Code 60.1:YZ


Problem Description:

Initialization error

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord.

2. Check that the printer is properly connected in all other respects.

3. Reconnect the power cord and power on the printer.

4. If the error persists, contact HP.

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Error Code 59.2:00


Problem Description:

An unsupported or reused part has been installed.

Corrective Action:

Install only new parts recommended by HP for this printer.

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Error Code 59.1:09


Problem Description:

Two electrical parts have been replaced at the same time.

Corrective Action:

Replace one part at a time, and restart the printer before replacing another.

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Error Code 56:YZ


Problem Description:

Drive roller analog encoder homing (also known as “zero search”) failed.

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Perform the Media Path Test to troubleshoot the problem further.

3. Replace the Encoder Disk and Encoder Sensor.

4. Replace the Main PCA.

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