HP DesignJet Plotter Repair (800) 643-2664

Star wheels motor error.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Starwheel Assembly cable is not damaged and is correctly connected to Main PCA.

3. Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction.

4. Perform the Scan Axis Starwheel diagnostic test to troubleshoot the problem further.

5. Replace the Starwheel Motor.

6. If the System Error continues, replace the Main PCA.

An error with the Rewinder System has been detected.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Rewinder cable is not damaged and is correctly connected to the PrintMech PCA.

3. Check that the Right Spindle Holder (rewinder included) is correctly attached to and aligned with the Right Cover.

4. Perform the Rewinder diagnostic test to troubleshoot the problem further.

5. Replace the Right Spindle Holder (rewinder included).

6. If the System Error continues, replace the PrintMech PCA.

Fan Electrical fault, or not connected..

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA.

3. Replace the Aerosol Fan Assembly.

4. If the System Error continues, replace the PrintMech PCA.

Electrical fault or current limit in Scan-Axis Motor..

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.

3. Perform the Scan Axis diagnostic test to troubleshoot the problem further.

4. Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA.

5. Replace the Scan-Axis Motor..

6. If the System Error continues, replace the PrintMech PCA.

Electrical fault or current limit in Media-Axis Motor.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.

3. Perform the Paper Drive diagnostic test to troubleshoot the problem further.

4. If the printer has a 44 inch scan axis (and a Rewinder), perform the Rewinder diagnostic test to troubleshoot the problem further.

5. Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA.

6. Replace the Media Advance Drive.

7. If the System Error continues, replace the Main PCA.

Electrical fault or current limit in Media-Axis Motor.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.

3. Perform the Paper Drive diagnostic test to troubleshoot the problem further.

4. If the printer has a 44 inch scan axis (and a Rewinder), perform the Rewinder diagnostic test to troubleshoot the problem further.

5. Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA.

6. Replace the Media Advance Drive.

7. If the System Error continues, replace the Main PCA.

An error has been detected with the Media Output Tray.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check the Media Output Assembly for blockage or any other obvious problems.

3. Replace the Media Output Assembly.

An error has been detected with the cutter.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check the Cutter Assembly for blockage or any other obvious problems.

3. Replace the Cutter Assembly.

An error has occurred in Printhead detection.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Remove the Printheads from the Carriage Assembly and reinsert them.

3. Replace the Printheads.

4. Replace the Carriage Cover (Flex Circuit).

5. Replace the Carriage PCA.

6. Replace the Formatter.

An error has occurred in Printhead detection.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Remove the Printheads from the Carriage Assembly and reinsert them.

3. Replace the Printheads.

4. Replace the Carriage Cover (Flex Circuit).

5. Replace the Carriage PCA.

6. Replace the Formatter.