HP DesignJet Plotter Repair (800) 643-2664

Mark Encoder position not detected on Drive Roller.

Corrective Action:

Try the following:

1.
Replace the Lens Cover.

2. Clean the Mark Encoder on the Drive Roller using the Turn DRIVE ROLLER Utility.

Error in Paper-axis Motor Encoder

Corrective Action:

Try the following:

1.
Check that the Paper-Axis Motor cable is NOT broken or damaged.

2. Check that the Paper-Axis Motor cable is correctly connected.

3. Replace the Paper-Axis Motor.

4. If the Error Code continues, replace the Main PCA.

Warning:

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

Error in Paper-axis Motor Encoder

Corrective Action:

Try the following:

1.
Check that the Paper-Axis Motor cable is NOT broken or damaged.

2. Check that the Paper-Axis Motor cable is correctly connected.

3. Replace the Paper-Axis Motor.

4. If the Error Code continues, replace the Main PCA.

Warning:

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

Error in Service Station-axis Encoder quadrature.

Corrective Action:

Try the following:

1.
Check that the Service Station Encoder-Cable is NOT broken or damaged.

2. Check that the Service Station Encoder-Cable is correctly connected.

3.
Replace the Service Station.

4. If the Error Code continues, replace the Main PCA.

Warning:

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

Error in Scan-axis Encoder quadrature.

Corrective Action:

Try the following:

1.
Check that the Encoder Strip is NOT broken or damaged.

2. Replace the Encoder Strip.

3. Replace the Carriage Assembly.

4. If the Error Code continues, replace the Main PCA.

Warning:

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

Error in Paper-axis Encoder quadrature.

Corrective Action:

Try the following:

1.
Check that the Paper-Axis Motor cable is NOT broken or damaged.

2. Check that the Paper-Axis Motor cable is correctly connected.

3. Replace the Paper-Axis Motor.

4. If the Error Code continues, replace the Main PCA.

Warning:

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

This error code appears when the power supply detects a low spike (e.g. due to a temporary loss of tension). There is nothing wrong with the Printer.

Corrective Action:

Re-boot the Printer and the error code should not appear again.

Note:

If the error code appears again, try connecting the Printer to a different power socket.

EEROM Test failure.

Corrective Action:

Replace the Main PCA.

Note:

After replacing the Main PCA, make sure you perform the Backup EEROM, making sure that you select “Main PCA” when prompted.

The Main PCA cannot communicate with the Carriage.

Corrective Action:

Try the following:

1. Check the Trailing Cable is connected correctly.

2. Replace the Trailing Cable.

3. Replace the Carriage Assembly.

This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer.

Corrective Action:

Re-boot the Printer and the error code should not appear again.