HP DesignJet 5500ps

Error Code e50000

Posted by on June 19, 2013 at 5:38 pm

Problem Description: This is an error that is related to the Hard Disk Drive, either the connections are bad or that the Hard Disk Drive or the Main PCA are defective. Corrective Action: Try the following: 1. Unplug the Printer, remove the HDD cover and check that the two cables (a flat one and the [...]

Error Code 1f500XX (Boot Failed)

Posted by on June 19, 2013 at 5:32 pm

Problem Description: This is an error related to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive or the Main PCA are defective. Corrective Action: Try the following: 1. Unplug the Printer, remove the HDD cover and check that the two cables (a flat one and the power cable) are [...]

Error Code 0F0100 03180382 (Non-Continuable)

Posted by on June 19, 2013 at 5:27 pm

Problem Description: After cutting the media, the Printer cannot deactivate the Cutter. Corrective Action: Try the following: 1. Check the Cutter and the Carriage Assembly to make sure that they are installed correctly.

Error Code 0F0200 01E603d2

Posted by on June 19, 2013 at 5:22 pm

Problem Description: This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely to appear again). Even if the error appears again, there is nothing wrong with the Printer. Corrective Action: Try the following: 1. Recommend to the customer to print via the [...]

Error Code 0F0200 00b007E5

Posted by on June 19, 2013 at 5:15 pm

Problem Description: This is an error related to an internal crash involving media profiles and memory. Corrective Action: Try the following: 1. This error is sporadic and very rare; just switching the Printer OFF and ON again will cause it to disappear. 2. If the customer has this problem frequently, recommend upgrading the firmware revision [...]

Error Code 0F0200 00b007bc

Posted by on June 19, 2013 at 5:09 pm

Problem Description: This is an error related to an internal crash involving media profiles and memory. Corrective Action: Try the following: 1. This error is sporadic and very rare; just switching the Printer OFF and ON again will cause it to disappear. 2. If the customer has this problem frequently, recommend upgrading the firmware revision [...]

Error Code 0FXXXX (Non-Continuable)

Posted by on June 19, 2013 at 5:04 pm

Problem Description: A Firmware Error has occurred. Corrective Action: Try the following: 1. Power-cycle the Printer and to check whether it still fails. 2. If it still fails, upgrade to the latest Firmware revision (as the newer revisions are more stable and solve many of the problems) and check whether it still fails. 3. If [...]

Error Code 0D0005 03180382 (Non-Continuable)

Posted by on June 19, 2013 at 5:00 pm

Problem Description: After cutting the media, the Printer cannot deactivate the Cutter. Corrective Action: Try the following: 1. Check the Cutter and the Carriage Assembly to make sure that they are installed correctly.

Error Code 0D0004 xxxxxxxx (Non-Continuable)

Posted by on June 19, 2013 at 4:55 pm

Problem Description: This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer. Corrective Action: Re-boot the Printer and the error code should not appear again.

Error Code 0D0003 xxxxxxxx (Non-Continuable)

Posted by on June 19, 2013 at 4:50 pm

Problem Description: This error usually appears at the beginning of Printhead Alignment due to a firmware bug. Corrective Action: If the error appears frequently, upgrade to firmware release A.02.xx.