HP DesignJet Plotter Repair (800) 643-2664

Battery of Real Time Clock ran down

Corrective Action:

Replace the battery.

Problem with Power Supply Unit

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Perform the Electronics Module Test Diagnostic to troubleshoot the problem further.

3. Replace the Power Supply Unit (PSU).

Problem with the Carriage PCA

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Check that the Trailing Cable is not damaged. Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA.

3. Replace the Carriage PCA.

4. Replace the Trailing Cable and Carriage PCA Covers.

5. Replace the Main PCA.

Failure communicating with an Ink Supply

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Perform the Ink Delivery System diagnostic test.

– If the test finds that the ink supply is defective, replace it.

– If the test does not find any errors, remove all the ink supplies from the ISS and reboot the printer.

3. Install the ink cartridges with the printer booted in normal mode. Use the replacement option available from the Front Panel and install the cartridges one by one. If an error appears after installing a supply, the last supply you installed is defective. Replace it.

4. Check that the cables between the Left Ink Supply Station and Main PCA are not damaged and are correctly connected.

5. Replace the Left Ink Supply Station.

6. Replace the Main PCA.

Error in the Main PCA

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Replace the Main PCA.

3. Replace the Formatter.

Communication with Main PCA failed

Corrective Action:

Try the following:

1. Switch the power off from the back of the printer and disconnect the power cord. Reconnect the power cord and power on the printer.

2. Remove the Formatter and reinsert it again. Ensure that it connects properly in the Main PCA connector.

◦ Replace the Main PCA.

◦ Replace the Formatter.

Automatic backup print mode enabled.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Recover the printheads.

Profiling algorithm failed.

Corrective Action:

Try the following:

1. Profiling failed due to a different error (not algorithm / data processing).

2. Perform the Line Sensor calibration.

3. See Troubleshooting, Line Sensor.

4. If the System Error continues, replace the Line Sensor.

5. If the System Error continues, replace the Carriage PCA.

6. If the System Error continues, replace the Formatter.

Color calibration Error.

Corrective Action:

Try the following:

1. Profiling failed due to a different error (not algorithm / data processing).

2. Perform the Line Sensor calibration. See Troubleshooting, Line Sensor

3. If the System Error continues, replace the Line Sensor.

4. If the System Error continues, replace the Carriage PCA.

5. If the System Error continues, replace the Formatter.

Unable to pressurize the Ink Delivery System.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Perform the Ink Delivery System diagnostic test to further troubleshoot the problem.

3 If the problem persists, contact HP support.