HP DesignJet Plotter Repair (800) 643-2664

Problem finding the Scan-axis encoder reading.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Movement jam.

3. Possible paper jam.

4. Mechanical Initiator scan axis measure error.

5. Check that the Scan-Axis Motor is correctly connected.

6. Check that the Encoder Sensor is correctly connected.

7. Remove the Encoder Strip and clean it.

8. Perform the Scan Axis diagnostic test to troubleshoot the problem further

Possible Paper Jam.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.

Problem finding the Drive Roller zero.

Corrective Action:

Try the following:

1. Perform the Media Drive diagnostic test to troubleshoot the problem further.

2. If the System Error continues, replace the Encoder Disk and Encoder Sensor.

Back tension servo shutdown (roll feeding).

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. If the problem persists, contact HP support.

Problem finding the Drive Roller zero.

Corrective Action:

Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Perform the Media Drive diagnostic test to troubleshoot the problem further.

3. If the printer has a 44 inch scan axis (and a Rewinder), perform the Rewinder diagnostic test to troubleshoot the problem further.

4. Check the connections on the Main PCA; the Media Advance Drive is connected to the connector labeled Paper Motor.

5. If the System Error continues, replace the Media Advance Driver.

Problem with paper advance.

Corrective Action:

Try the following:

1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

2. Perform the Media Drive diagnostic test to troubleshoot the problem further.

3. If the printer has a 44 inch scan axis (and a Rewinder), perform the Rewinder diagnostic test to troubleshoot the problem further.

4. Check the connections on the Main PCA; the Media Advance Drive is connected to the connector labeled Paper Motor.

5. If the System Error continues, replace the Media Advance Driver.

Recoverable firmware error that does not stop the printing process.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

Generic Firmware error.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

Media settings area missing in media settings file.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. Update the OMES.

Borderless printing not possible. Setting ignored.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Send the plot again.