HP DesignJet Plotter Repair (800) 643-2664

Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together.

Corrective Action:

Try the following:

1. Perform the “Error 71:19 Recovery” Service Utility.

Warning:

You MUST NEVER replace both the Formatter and the PrintMech PCA at the same time. If both parts need to be replaced, you MUST first replace one part and then power ON the Printer until it completely initializes. Then you can power OFF the Printer and replace the other part.

Out of memory failure.

Corrective Action:

Try the following:

1. It is recommended that you remove any unnecessary files from the Hard Disk Drive of the Formatter using the Web Server.

Loss of engine counters tracking.

Corrective Action:

Try the following:

1. Reboot the printer. The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer.

Input/Output problem through a Firewire Port.

Corrective Action:

Try the following:

1. Check that the firewire cable is correctly connected to the Printer.

2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

3. If the System Error continues, replace the Main PCA.

Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.

Corrective Action:

Try the following:

1. Resend the file to be printed on the current paper type.

2. Change the paper type to the type that was loaded when the file was originally sent.

Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the unknown port cable is correctly connected to the Printer.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

5. If the System Error continues, replace the Formatter.

6. If the System Error continues, replace the Main PCA.

Input/Output problem through the USB Port.

Corrective Action:

Try the following:

1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

2. Check that the USB cable is correctly connected to the Printer.

3. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

4. If the System Error continues, replace the Formatter.

5. If the System Error continues, replace the Main PCA.

Corrective Action:

Try the following:Input/Output problem through the Network Car1. Switch the Power OFF from the back of the Printer and disconnect the

Power cord. Reconnect the power cord and power On the Printer.

2. Check that the Network cable is correctly connected to the Formatter.

3. Check that the Printer has the latest Firmware version. If not, update thFirmware to the latest version.

4. If the System Error continues, replace the.