Problem Description:
Web access application. The web server is not functioning correctly.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Problem Description:
Hard disk drive is full.
Corrective Action:
Try the following:
1. Remove any unnecessary files from the hard disk using the web server.
Problem Description:
Preventive Maintenance Kit #4 counter active.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord.
2. Change the Trailing Cable using Preventive Maintenance Kit #4. Note that the PMkit is the same as the Trailing Cable.
3. Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #4.
Problem Description:
Preventive Maintenance Kit #3 counter active (Cutter Assembly).
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord.
2. Change the Cutter Assembly using Preventive Maintenance Kit #3. Note that the PMkit is the same as the Cutter Assembly.
3. Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #3.
Problem Description:
Preventive Maintenance Kit #2 counter active.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord.
2. Change the Service Station You should change Preventive Maintenance Kit #2.
3. Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #2.Reset Life Counters.
Problem Description:
Preventive Maintenance Kit #1 counter active (Scan Axis Components ,Ink Supply Tubes, Trailing Cable, Carriage).
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord.
2. Change the Belt Assembly, the Scan-Axis Motor, the Ink Supply Tubes, Carriage Assembly (this does not include the Carriage PCA but it does include the Trailing Cable). You should change Preventive Maintenance Kit #1.
3. Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #1.
4. Change the Trailing Cable with Preventive Maintenance Kit # 4. Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #4.
Problem Description:
Error uploading media profile update file.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
2. Make sure the connection between the computer and the printer is functioning properly.
3. Try to upload the media profile update file again.
Problem Description:
Error uploading firmware update file.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
2. Make sure the connection between the computer and the printer is functioning properly.
3. Try to update the Firmware again. System Error:
Problem Description:
Servo Error.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
3. Perform the Scan Axis Test to troubleshoot the problem further
4.If the System Error continues, perform the Media Drive diagnostic test to troubleshoot the problem further.
Problem Description:
Generic Firmware error.
Corrective Action:
Try the following:
1. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
