Category Archives: HP DesignJet 5500ps

Problem Description: At power-up, the Printer thinks it is smaller than 42 inches. Corrective Action: Try the following: 1.
Check that there are no obstacles in the Scan-Axis which stops the Carriage from reaching the end-stops on both sides.
2. … Continue reading →

Problem Description: 24 V source test failure. Corrective Action: Replace the Main PCA.

Problem Description: Serial Device ADC test failure. Corrective Action: Replace the Main PCA.

Problem Description: APS Failure. Corrective Action: Try the following: 1.
Check that the cable from the Ink Supply Station (ISS) PCA to the Ink Supply Station is correctly connected.
2. Check that the Air Pressurization System Sensor Cable is correctly … Continue reading →

Problem Description: Primer Shutdown Error. Corrective Action: Try the following: 1.
Check that the Service Station Cable (the grey flat cable with the grey connector) is plugged into the Main PCA, and that the clips of the connector are closed. … Continue reading →

Problem Description: This firmware error code is related to the detection of the Printhead cleaners by the line sensor. It always happens during initialization, while checking the Printhead Cleaners. In most case, it is a problem of incorrectly inserted Printhead … Continue reading →

Problem Description: Unable to detect Fan (X = 7 – Vacuum, 8 – Cooling, 9 – Aerosol). Corrective Action: Try the following:
1. Make sure that the Fan is connected correctly to the Main PCA.
2. Turn the Printer OFF … Continue reading →

Problem Description: The Trailing Cable has been incorrectly connected. Corrective Action: Try the following: 1.
Power the Printer OFF disconnect the Trailing Cable. Replace the Trailing Cable if the ends are not flat or are damaged. Reconnect the Trailing Cable … Continue reading →

Problem Description: APS Failure. Corrective Action: Try the following: 1.
Check that the cable from the Ink Supply Station (ISS) PCA to the Ink Supply Station is correctly connected.
2. Faulty APS. Replace the APS.
3. If the error code … Continue reading →

Problem Description: APS Failure. Corrective Action: Try the following:
1. Check that the cable from the Ink Supply Station (ISS) PCA to the Ink Supply Station is correctly connected.
2. Faulty APS. Replace the APS.
3. If the error code … Continue reading →