Category Archives: HP DesignJet 5500ps

Problem Description: Insufficient Memory to Initialize HPGL2/RTL. Corrective Action: The minimum memory required is 96 Mbytes so verify memory installed on the printer using the Statistics menu (refer to the User’s Guide).

Problem Description: No Media Profiles Available. Corrective Action: If you upgrade the firmware while media is loaded, you will get the system error “0d0000 033f019C”. In this case, press Enter and you will get the message “no media profiles available”. … Continue reading →

Problem Description: No Media Profiles Available. Corrective Action: Download a media profile for the ink type being used.

Problem Description: Primer Shutdown Error. Corrective Action: Try the following: 1.
Check that the Primer Stepper-Motor Cable is NOT broken or damaged and that the Primer Arm moves freely from side to side.
2. Replace the Service Station.
3. If … Continue reading →

Problem Description: Primer not calibrated or the calibration settings have been lost. Corrective Action: Try the following:
1. Perform the Service Station Calibration.
2. Replace the Service Station Assembly.

Problem Description: Print Mask could not be generated. The mask generation algorithm could not generate the print mask. Possible causes are memory corruption, print mode definition incompatible with mask restrictions (if using an external RIP). The cause is not likely … Continue reading →

Problem Description: Error in Printhead Drop Detection. This error code appears when the Printer detects that the same area of nozzles do not work in different Printheads. The possible causes are either fibres or a piece of paper in the … Continue reading →

Problem Description: Drop Detector not calibrated or the calibration settings have been lost. Corrective Action: Try the following:
1. Perform the EEROM Backup from the HDD to the Main PCA (select Main PCA replaced). 2.
Switch the printer Off and … Continue reading →

Problem Description: Drop Detector Failure. Corrective Action: Try the following: 1.
Check that the Drop Detector Cable is NOT broken or damaged. 2.
Check that the Drop Detector cable is correctly connected to the Service Station Cable.
3. Remove the … Continue reading →

Problem Description: Unable to detect the Heater – If this error appears, all settings related to the heater will disappear from the front Panel. Corrective Action: Try the following:
1. Check that the cable from the Heater to the Main … Continue reading →