Category Archives: HP DesignJet 5500uv

Problem Description: APS Failure. Corrective Action: Try the following: 1.
Check all the cables of the APS and make sure they are correctly connected and are NOT damaged. 2.
Check all the tubes of the APS and Tubes System and … Continue reading →

Problem Description: APS Failure. Corrective Action: Try the following:
1. Check all the cables of the APS and make sure they are correctly connected and are NOT damaged.
2. Check all the tubes of the APS and Tubes System and … Continue reading →

Problem Description: Line Sensor not connected correctly Corrective Action: Try the following: 1.
Check/reconnect the Line Sensor.
2. Replace the Line Sensor.
3. Replace the Carriage Assembly. Warning: Only replace one component at a time and check if the error … Continue reading →

Problem Description: Bad Line Sensor. Corrective Action: Try the following:
1. Replace the Line Sensor.
2. Replace the Carriage Assembly.
3. Replace the Trailing Cable.
4.Replace the Main PCA. Warning: Only replace one component at a time and check if … Continue reading →

Problem Description: Lens has problems reading the Mark Encoder on the Drive Roller. Corrective Action: Try the following: 1.
Clean the Mark Encoder on the Drive Roller using the Turn DRIVE ROLLER Utility.
2. Replace the Lens Cover Assembly.

Problem Description: Lens has problems reading the Mark Encoder on the Drive Roller. Corrective Action: Try the following: 1.
Clean the Mark Encoder on the Drive Roller using the Turn DRIVE ROLLER Utility.
2. Replace the Lens Cover Assembly.

Problem Description: This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely to appear again). Even if the error appears again, there is nothing wrong with the … Continue reading →

Problem Description: NIB Crash. Corrective Action: Power the Printer OFF and ON again using the Power Switch at the back of the Printer.

Problem Description: Mark Encoder position not detected on Drive Roller. Corrective Action: Try the following: 1.
Replace the Lens Cover.
2. Clean the Mark Encoder on the Drive Roller using the Turn DRIVE ROLLER Utility.

Problem Description: Error in Paper-axis Motor Encoder Corrective Action: Try the following: 1.
Check that the Paper-Axis Motor cable is NOT broken or damaged.
2. Check that the Paper-Axis Motor cable is correctly connected.
3. Replace the Paper-Axis Motor.
4. … Continue reading →