Category Archives: HP DesignJet 800ps

Problem Description: Formatter not detected. Corrective Action: Power OFF the Printer and reconnect the Formatter.

Problem Description: Formatter failure. Corrective Action: Power OFF the Printer and replace the Formatter.

Problem Description: Formatter not detected. Corrective Action: Power OFF the Printer and reseat the Formatter.

Problem Description: LAN Card not detected. Corrective Action: Power OFF the Printer and reconnect the LAN Card.

Problem Description: Power Supply failure. Corrective Action: Replace the Power Supply Unit.

Problem Description: Carriage failure. The possible cause could be: 1. One of the ASIC’s in the Carriage is reporting that it is too hot. Corrective Action: Try the following:
1. Switch the Printer Off and wait a few minutes. Switch … Continue reading →

Problem Description: Carriage failure. The possible cause could be: 1. The Carriage PCA is not compatible with the rest of the Printer. 2. The Carriage ASIC has problems initializing. 3. The +2.5V reference voltage generated in the Carriage PCA is … Continue reading →

Problem Description: Electronics Module failure. The possible cause could be: 1. One of the ASIC’s in the Electronics Module is reporting that it is too hot. 2. The interruptions from the Scan-Axis servo or from the Paper-Axis servo are not … Continue reading →

Problem Description: The EEROM is not configured correctly (the product number may be missing). Corrective Action: Configure the EEROM correctly using the EEROM setup utility.

Problem Description: The Electronics Module Cooling Fan badly connected. Corrective Action: Reconnect the Cooling Fan (located on top of the Electronics Module). If the Cooling Fan continues to fail, check that the connector pins in the Electronics Module are NOT … Continue reading →