Category Archives: HP DesignJet 800ps

Problem Description: Scan-Axis Motor failure. Corrective Action: Replace the Scan-Axis Motor.

Problem Description: Error in the Paper-Axis Motor Encoder quadrature. Corrective Action: Try the following:
1. Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. 2.
If the … Continue reading →

Problem Description: Paper-Axis Motor failure. Corrective Action: Replace the Paper-Axis Motor.

Problem Description: Ink Supply Station failure. The possible cause could be: 1. Reading, writing or initializing the backup EEROM failed. 2. One of the out-of-ink sensors (located in the Ink Supply Station)is not reporting what it should during the initializing … Continue reading →

Problem Description: Corrective Action:

Problem Description: Service Station failure. The possible cause could be: 1. The steps counted by the Service Station motor are not consistent with the expected length of the current movement. 2. The Aerosol Fan has reached its maximum current limit. … Continue reading →

Problem Description: A short detected in the Carriage Assembly. Corrective Action: Try the following:
1. Remove ALL the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly. 2.
Replace ALL the Printheads. 3.
Replace the … Continue reading →

Problem Description: Problem with setting the voltage of the Printheads. Corrective Action: Try the following: 1.
Check that the Trailing Cable is connected correctly at both ends.
2. Replace the Trailing Cable.
3. Replace the Carriage Assembly

Problem Description: Trailing Cable badly connected. Corrective Action: Reconnect the Trailing Cable correctly.

Problem Description: Front Panel cannot be detected. Corrective Action: Reconnect the Front Panel.