HP DesignJet Plotter Repair (800) 643-2664

Lens has problems reading the Mark Encoder on the Drive Roller.

Corrective Action:

Try the following:
1.
Clean the Mark Encoder on the Drive Roller using the Turn DRIVE ROLLER Utility.

2. Replace the Lens Cover Assembly.

Lens has problems reading the Mark Encoder on the Drive Roller.

Corrective Action:

Try the following:

1.
Clean the Mark Encoder on the Drive Roller using the Turn DRIVE ROLLER Utility.

2. Replace the Lens Cover Assembly.

This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely to appear again). Even if the error appears again, there is nothing wrong with the Printer.

Corrective Action:

Try the following:

1.
Recommend to the customer to print via the Network Card because the transmission time via the Parallel Port is very slow.

2. If the customer insists on printing via the Parallel Port, ask them to check the Parallel Port settings on the PC (that was used when the error occurred). The Parallel Port setting in the PC BIOS should be in the ECP mode. This configuration should decrease the frequency of the error.

NIB Crash.

Corrective Action:

Power the Printer OFF and ON again using the Power Switch at the back of the Printer.

Mark Encoder position not detected on Drive Roller.

Corrective Action:

Try the following:

1.
Replace the Lens Cover.

2. Clean the Mark Encoder on the Drive Roller using the Turn DRIVE ROLLER Utility.

Error in Paper-axis Motor Encoder

Corrective Action:

Try the following:

1.
Check that the Paper-Axis Motor cable is NOT broken or damaged.

2. Check that the Paper-Axis Motor cable is correctly connected.

3. Replace the Paper-Axis Motor.

4. If the Error Code continues, replace the Main PCA.

Warning:

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

Error in Paper-axis Motor Encoder

Corrective Action:

Try the following:

1.
Check that the Paper-Axis Motor cable is NOT broken or damaged.

2. Check that the Paper-Axis Motor cable is correctly connected.

3. Replace the Paper-Axis Motor.

4. If the Error Code continues, replace the Main PCA.

Warning:

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

Error in Service Station-axis Encoder quadrature.

Corrective Action:

Try the following:
1.
Check that the Service Station Encoder-Cable is NOT broken or damaged.

2. Check that the Service Station Encoder-Cable is correctly connected.

3. Replace the Service Station.

4. If the Error Code continues, replace the Main PCA.

Warning:

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

Error in Scan-axis Encoder quadrature.

Corrective Action:

Try the following:

1.
Check that the Encoder Strip is NOT broken or damaged.

2. Replace the Encoder Strip.

3. Replace the Carriage Assembly.

4. If the Error Code continues, replace the Main PCA.

Warning:

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

Error in Paper-axis Encoder quadrature.

Corrective Action:

Try the following:

1.
Check that the Paper-Axis Motor cable is NOT broken or damaged.

2. Check that the Paper-Axis Motor cable is correctly connected.

3. Replace the Paper-Axis Motor.

4.
If the Error Code continues, replace the Main PCA.

Warning:

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.