Problem Description:
This error code appears when the power supply detects a low spike (e.g. due to a temporary loss of tension). There is nothing wrong with the Printer
Corrective Action:
Re-boot the Printer and the error code should not appear again
Note:
If the error code appears again, try connecting the Printer to a different power socket.
Problem Description:
EEROM Test failure.
Corrective Action:
1. Replace the Main PCA.
Note:
After replacing the Main PCA, make sure you perform the Backup EEROM, making sure that you select “Main PCA” when prompted.
Problem Description:
The Main PCA cannot communicate with the Carriage.
Corrective Action:
Try the following:
1. Check the Trailing Cable is connected correctly.
2. Replace the Trailing Cable.
3. Replace the Carriage Assembly.
Problem Description:
This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer.
Corrective Action:
Re-boot the Printer and the error code should not appear again.
Problem Description:
This firmware error code is related to the detection of the Printhead cleaners by the line sensor. It always happens during initialization, while checking the Printhead Cleaners. In most case, it is a problem of incorrectly inserted Printhead Cleaners, but it can also be caused by an incorrectly assembled Service Station.
Corrective Action:
Try the following:
1. Remove the Printhead Cleaners and reinsert them again.
2. If the error still persists, perform the Service Station Calibration.
3. If the error still persists, an onsite visit is necessary to repeat the calibration or to change the Service Station assembly or the Carriage Assembly.
Problem Description:
If the Window is opened during the cutting operation, the Printer hangs and the Carriage suddenly stops. Also, if you press any key on the front panel this error code (ffff ffff 03450097) may be displayed.
Corrective Action:
Re-boot the Printer and make sure that the Window is never opened during the cutting operation
Note:
This problem is solved in any A.02.xx firmware release.
Problem Description:
This error code only appears if the Main PCA was replaced without removing the media from the Printer, because the firmware tries to find the last media information in the EEROM. Since the information cannot be found, this error code is displayed.
Corrective Action:
Remove the media and re-boot the Printer. This error code should not appear again.
Problem Description:
At power-up, the Printer thinks it is smaller than 42 inches.
Corrective Action:
Try the following:
1. Check that there are no obstacles in the Scan-Axis which stops the Carriage from reaching the end-stops on both sides.
2. Check that the Carriage moves freely from side to side.
3. Check that the IDS Crane is installed correctly on top of the Carriage and that the Carriage Cover is clipped on correctly.
Problem Description:
At power-up, the Printer thinks it is smaller than 42 inches.
Corrective Action:
Try the following:
1. Check that there are no obstacles in the Scan-Axis which stops the Carriage from reaching the end-stops on both sides.
2. Check that the Carriage moves freely from side to side.
3. Check that the IDS Crane is installed correctly on top of the Carriage and that the Carriage Cover is clipped on correctly.
Problem Description:
There is a problem with the I/O Card (happens during power-up).
Corrective Action:
Try the following:
1. Disconnect the Network Cable and check if the error still appears during power-up.
2. If the error does not appear again, then the problem may have been that the Printer was receiving some information through the port while powering-up.
3. If the error does appear again, then power OFF the Printer, remove the I/O Card from the back of the Printer and power ON the Printer again. Check if the error still appears during power-up.
– If the error does appear again, replace the Main PCA or the Hard Disk Drive.
– If the error does not appear again (powers-up correctly without the I/O Card), then try inserting the I/O card in the second slot to check if it works. If it doesn’t work in the second slot, then replacethe I/O Card. If the new I/O card also fails, replace the Main PCA or the Hard Disk Drive.
