Problem Description:
This error usually appears at the beginning of Printhead Alignment due to a firmware bug.
Corrective Action:
If the error appears frequently, upgrade to firmware release A.02.xx.
Note:
This problem is solved in any A.02.xx firmware release.
Problem Description:
All ffff ffff errors are general firmware errors. This does not mean that the firmware has failed, but that the firmware (as a piece of software) has experienced an internal crash and before doing anything incorrectly it displays this error. We can compare this to the “blue-screen” that appears in the Windows operating system when there is a software problem. These errors also mean a system crash.
Usually, the errors are sporadic and appear very randomly. The best solution is just to switch the Printer OFF and ON and check if the problem has disappeared (as in Windows). Frequently, the problem will disappear.
However, sometimes the same system error appears quite often or it is permanent. Its root cause (as explained above) may not necessarily be a firmware problem; it could also be related to the Ink Supplies, Electronics Module, etc.
In this situation, please take note of the Firmware version, the situation where the problem can be reproduced and the COMPLETE system error code and report it to the division.
Corrective Action:
Try the following:
1. Power-cycle the Printer and to check whether it still fails.
2. If it still fails, upgrade to the latest Firmware revision (as the newer revisions are more stable and solve many of the problems) and check whether it still fails.
3. If it still fails, report the error to the division. In this case, it is important to report the firmware revision the printer is using, the complete error number, which software application the customer is using (name, version, etc.) and as much information as possible about when it occurred.
Problem Description:
This is an error that is related to the Hard Disk Drive, either the connections are bad or that the Hard Disk Drive or the Main PCA are defective.
Corrective Action:
Try the following:
1. Unplug the Printer, remove the HDD cover and check that the two cables (a flat one and the power cable) are connected. Also check that the flat cable connector is clipped in correctly. If the problem persists, replace the Hard Disk Drive.
2. If the problem continues, check that the Green and Orange LED’s on the Main PCA are ON. If they are not ON, probably the PWS or its connections are defective. If the two LED’s are ON and the error continues, replace the Main PCA.
Problem Description:
This is an error related to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive or the Main PCA are defective.
Corrective Action:
Try the following:
1. Unplug the Printer, remove the HDD cover and check that the two cables (a flat one and the power cable) are connected. Also check that the flat cable connector is clipped in correctly. If the problem persists, replace the Hard Disk Drive.
2. If the problem continues, check that the Green and Orange LED’s on the Main PCA are ON. If they are not ON, probably the PWS or its connections are defective. If the two LED’s are ON and the error continues, replace the Main PCA.
Problem Description:
After cutting the media, the Printer cannot deactivate the Cutter.
Corrective Action:
Try the following:
1. Check the Cutter and the Carriage Assembly to make sure that they are installed correctly.
Problem Description:
This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely to appear again). Even if the error appears again, there is nothing wrong with the Printer.
Corrective Action:
Try the following:
1. Recommend to the customer to print via the Network Card because the transmission time via the Parallel Port is very slow.
2. If the customer insists on printing via the Parallel Port, ask them to check the Parallel Port settings on the PC (that was used when the error occurred). The Parallel Port setting in the PC BIOS should be in the ECP mode. This configuration should decrease the frequency of the error.
Problem Description:
This is an error related to an internal crash involving media profiles
and memory.
Corrective Action:
Try the following:
1. This error is sporadic and very rare; just switching the Printer OFF and ON again will cause it to disappear.
2. If the customer has this problem frequently, recommend upgrading the firmware revision to A.02.xx in order to lower the frequency of the error.
Note:
This problem is solved in any A.02.xx firmware release.
Problem Description:
This is an error related to an internal crash involving media profiles and memory.
Corrective Action:
Try the following:
1. This error is sporadic and very rare; just switching the Printer OFF and ON again will cause it to disappear.
2. If the customer has this problem frequently, recommend upgrading the firmware revision to A.02.xx in order to lower the frequency of the error.
Note:
This problem is solved in any A.02.xx firmware release.
Problem Description:
A Firmware Error has occurred.
Corrective Action:
Try the following:
1. Power-cycle the Printer and to check whether it still fails.
2. If it still fails, upgrade to the latest Firmware revision (as the newer revisions are more stable and solve many of the problems) and check whether it still fails.
3. If it still fails, report the error to the division. In this case, it is important to report the firmware revision the printer is using, the complete error number, which software application the customer is using (name, version, etc.) and as much information as possible about when it occurred.
Problem Description:
After cutting the media, the Printer cannot deactivate the Cutter.
Corrective Action:
Try the following:
1. Check the Cutter and the Carriage Assembly to make sure that they are installed correctly.
